Shipping & Delivery

All orders are delivered in 7-10 working days. Orders of €100 or more qualify for free shipping at checkout.

Shipping rates

Tracking

You'll receive a tracking link as soon as your order ships.

Duties & taxes

Orders within the EU include all duties and VAT. Non-EU customers may be responsible for local import duties and taxes upon delivery — these are set by your country's customs authority and are outside our control.

Address changes & issues

If you need to change your delivery address, contact velou.amsterdam@outlook.com within 2 hours of ordering. Once your order has shipped we can't redirect it.

If your parcel has not arrived after 10 working days, reach out and we'll investigate it with the carrier.